FAQ’s

CAN I CANCEL MY ORDER?
We understand that premonitions may change, which is why we work at supernatural speed to ensure your orders arrive with haste. Alas, this means canceling an order may not always be possible.

If we succeed, we’ll conjure a refund back to your original payment method. Beware, though, a cancelation fee may be lurking in the shadows.

SOMETHING IS MISSING FROM MY ORDER
Fear not! Should you have ordered multiple bewitching products, it is likely that they will haunt your doorstep separately, as our items are crafted by a coven of partners. Keep an eye out for the tracking of each paranormal parcel as they are dispatched.

If the whereabouts of your mysterious missing item still elude you, simply send message to our email.

SHIPPING COSTS
Our shipping rates materialize from the shadows, determined by the total weight of your cursed cargo. For an overview of our standard rates, dare to venture into our Shipping Page

WHAT IS YOUR RETURN POLICY?
Should your purchased item emerge damaged, you may return it within 14 days after delivery for a spine-chilling refund or replacement. Kindly ensure that the product haunts its way back to us in its original packaging, if possible. Beware, for we are unable to accept products after 14 ghostly days.

WHAT ARE THE COSTS OF RETURNS?
As the sender, you shall bear the burden of the return cost. We highly recommend seeking a tracked service for your return, as we cannot be held responsible for any items that vanish into the ether.

I RECEIVED A FAULTY ITEM
We stand ready to exorcise the issue with a refund or replacement. Simply make contact within 14 days of your arrival and we shall swiftly rectify the situation.

Send a message to [email protected].